Privacy Privacy Policy

“`html Privacy Policy Effective Date: 23 May 2024 Stay in Bali 6 Months (stayinbali6months.com) is committed to protecting the privacy […]

💬 WhatsApp +62 811-3941-4563 Send Enquiry →

“`html

Privacy Policy

Effective Date: 23 May 2024

Stay in Bali 6 Months (stayinbali6months.com) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when using our visa agency services for Indonesia. We adhere to the principles and requirements of Indonesia’s Personal Data Protection Law (UU 27/2022 PDP) and the General Data Protection Regulation (GDPR) for our clients located in the European Union.

1. Introduction

This Privacy Policy applies to all services offered by Stay in Bali 6 Months and outlines our practices regarding the collection, processing, and storage of your personal data. By using our website and services, you agree to the terms of this Privacy Policy. Our primary goal is to facilitate your visa application process efficiently and securely, ensuring your data is handled with the utmost care and in compliance with relevant legal frameworks.

2. Data We Collect

To provide our visa services, we collect various types of personal data. This includes:

Personal Identifiable Information (PII): Your full name, date and place of birth, nationality, gender, residential address, email address, phone number, passport details (passport number, issue and expiry dates, place of issue), visa history, marital status, and occupation.
Sensitive Personal Data: In specific cases required by immigration authorities, we may collect health information, biometric data (e.g., fingerprints, photographs for visa applications), or criminal record information. We only collect such data when strictly necessary and with your explicit consent or as legally mandated.
Financial Information: Payment details such as bank account information or credit/debit card details are collected for processing service fees. This data is processed securely via third-party payment gateways.
Travel Information: Proposed travel dates, flight details, and accommodation plans in Indonesia.
Technical Data: IP address, browser type and version, device information, operating system, and website usage data collected via cookies and similar technologies to improve our website functionality and user experience.

Data is primarily collected directly from you through our website forms, email communications, phone calls, or physical documents.

3. How We Use Your Data

Your personal data is used for the following purposes:

Visa Application Processing: To prepare, submit, and manage your visa applications with Indonesian immigration authorities, embassies, or consulates.
Communication: To respond to your inquiries, provide updates on your application status, and send important service-related notifications.
Service Improvement: To analyze website usage, troubleshoot problems, improve our services, and customize your experience.
Legal and Regulatory Compliance: To comply with Indonesian immigration laws, anti-money laundering regulations, and other legal obligations.
Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our services.
Marketing (with consent): To send you promotional materials, newsletters, and special offers related to our services, but only if you have provided explicit consent.

4. Legal Basis for Processing (GDPR Specific)

For clients protected by GDPR, our legal bases for processing your data include:

Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., visa application services).
Legal Obligation: Processing is necessary for compliance with a legal obligation to which Stay in Bali 6 Months is subject (e.g., immigration laws, financial regulations).
Consent: We obtain your explicit consent for specific processing activities, such as sending marketing communications or processing sensitive personal data when not required by law. You have the right to withdraw consent at any time.
Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving services, fraud prevention).

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means your data will be kept for the duration of your visa application process and for a subsequent period as required by Indonesian immigration laws or other applicable regulations (e.g., 5-7 years for record-keeping). After this period, your data will be securely deleted or anonymized, unless a longer retention period is required or permitted by law.

6. Data Sharing and Disclosure

We may share your personal data with third parties under specific circumstances:

Government Authorities: Your data will be shared with Indonesian immigration authorities, embassies, consulates, and other government bodies as required for your visa application.
Service Providers: We engage trusted third-party service providers who assist us in operating our website, processing payments (e.g., Stripe, PayPal), or providing other essential services (e.g., IT support, cloud hosting). These providers are contractually bound to protect your data and only process it according to our instructions.
Professional Advisors: We may share data with our legal, accounting, or other professional advisors when necessary.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., court order, subpoena).

When transferring data outside of Indonesia or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses (SCCs) approved by the European Commission, to guarantee an adequate level of data protection.

7. Your Rights

Under UU 27/2022 PDP and GDPR, you have the following rights regarding your personal data:

Right to Information: The right to be informed about the collection and use of your personal data.
Right of Access: The right to request copies of your personal data.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to Be Forgotten): The right to request that we erase your personal data, under certain conditions.
Right to Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority if you believe we have infringed your data protection rights.

To exercise any of these rights, please contact us at bd@juaraholding.com. We will respond to your request within the legally required timeframe.

8. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS), access controls, secure servers, firewalls, and regular security assessments. Our staff are trained on data protection best practices and are bound by confidentiality obligations. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to